ORDERS & PAYMENT
How to place an order?
To place your order, follow these steps :
Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size and color if applicable. You can check out our size chart for reference.
Once you’re done, click the ‘Add To Cart’ button.
After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping by clicking on ‘Update Cart’ below or confirm the order and click ‘CHECKOUT’.
Once you’re done, proceed to checkout, confirm your contact details, shipping address etc. After confirm the details click on ‘Place Order’ and go ahead for the payment procedure. Now select the desired payment method to confirm your order.
How do I know if my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email & SMS with details of your order and your order ID.
You’ll receive another email & SMS once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I check the status of my order?
To find out when your order is arriving, you need to first log in to your account. Click on the ‘My Account’ on main menu or click on the icon between wishlist and cart icon.
After successfully login into your account click on ‘Orders’ to see the status of your current order (as well as your order history).
After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS. In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at email@example.com we will see what we can do to help.
How do I cancel the order I have placed?
To cancel the order please email us at firstname.lastname@example.org and we will do it for you.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
Why can’t I see the Cash On Delivery (COD) option?
If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at email@example.com
SHIPPING & TRACKING
Can I modify the shipping address of my order before it has been shipped?
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
How long will it take for my order to be delivered?
Orders in India, once shipped, are typically delivered in 3-5 business days in metros, and 6-10 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
When will my products on pre-order be shipped?
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.
How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email and SMS notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your source account which will reflect within 24-48 hours of initiation.
RETURNS, EXCHANGE & REFUND
The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.
In case I return the products, will the COD/Shipping/Gifting charges be credited back?
No. These are charges applicable each time an order is placed and are non-refundable.
My product has been picked up but I have not got my refund yet.
If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn’t reflecting , please email us at firstname.lastname@example.org and we will sort it out for you.
What are the terms of the exchange policy?
You can apply for an exchange for your order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes.
Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on email@example.com
Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Fashion Code may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
How do I create a exchange request?
To exchange your order, you will need to log in to your account and follow the steps:
Go to ‘Orders’
Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
Select the mode of return as Reverse Pickup and drop or Self Ship.
In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.
Click on the acknowledgment box and submit your exchange request.
Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. Once the original order is received, the replacement will be shipped out for you.
I have created a exchange request. When will the product be picked up?
Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
When will I get my exchanged product delivered?
Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 3-5 business days in metros, and 6-10 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
What are the terms of the Return Policy?
Please have a look on our Return Policy
I have created a return request. When will the product be picked up?
Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. After the product is picked up, the complete amount will be refunded to your source account within 48 hours. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
Where should I self-ship the returns?
In case your pincode is non-serviceable for a reverse pick up, you can email us on firstname.lastname@example.org. We will provide the details for self-shipping.
Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount will be refunded to your source account.
PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.